On 08/02/07, Larry Pieniazek lar@miltontrainworks.com wrote:
I'm an OTRS Newbie but I agree with Stephen that this approach is sound, and that keeping a single point of contact for legal concerns is likely to be the best approach, and that the OTRS gang does a generally good job of binning things correctly...
Yeah. My main question for OTRS was, will "Legal concern" in the subject line get it the proper attention (i.e. someone looks over the content and drops it in the "legal" bin)?
- d.