"Gregory Kohs" wrote
I think you can see the inherent problem of Wikipedia handling corporate concerns of libel this way -- 10 days is a little long for a concerned party to wait for any reply, and even then, only after a second query had to be sent.
Where it says "In case of a substantial legal concern over article content (rather than a more general concern): please email info-en-q@wikimedia.org with "Legal concern" in the subject line, for prompt attention", I imagine it actually means you to do that.
Charles
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