http://www.theregister.co.uk/2007/07/06/wikipedia_otrs_volunteers/
They're criticizing the fact that the [[Lava lamp]] article got blanked out for a lengthy period due to an unexplained "OTRS ticket".
Those OTRS and WP:OFFICE actions, though sometimes necessary for legal reasons, can be rather frustrating when articles are blanked out without explanation. Dan Dan's Web Tips: http://webtips.dan.info/ Dan's Mail Format Site: http://mailformat.dan.info/ Dan's Domain Site: http://domains.dan.info/