On 7/8/07, Daniel R. Tobias dan@tobias.name wrote:
http://www.theregister.co.uk/2007/07/06/wikipedia_otrs_volunteers/
They're criticizing the fact that the [[Lava lamp]] article got blanked out for a lengthy period due to an unexplained "OTRS ticket".
Those OTRS and WP:OFFICE actions, though sometimes necessary for legal reasons, can be rather frustrating when articles are blanked out without explanation.
Confidentiality of email to Wikipedia means we cannot be as transparent as some editors assume we ought to be. OTRS actions can be checked by any editor with access to the OTRS system, of whom there are quite a few on English Wikipedia. The procedure for querying an OTRS action is outlined on the "Wikipedia:OTRS2 page on English Wikipedia.
I notice that this Register story is written up by Cade Metz, rather than Andrew Orlowski, who has made no secret of his dislike of Wikipedia.