On 12/20/07, Todd Allen toddmallen@gmail.com wrote:
I have tried to look back through some of the previous implosions, though. I find that one extremely common thread is that the person tends to become progressively more brusque, hostile, and nonresponsive, and tends to respond to questions or criticism either by ignoring it or by attacking the questioner.
This sounds like a standard response to a person becoming stressed due to more and more demands being placed on them and less margin for error. People get terse and aggressive when they feel that they have a big workload and no one to share it with. In the case of our admins, there are so many pressures now: problems to solve, but also a lot of "don't do this, don't do that". Attempting to navigate all these pitfalls while watching out for trolls is likely to do anyone's head in.
For most admins, though, a marked change in the way they react to people (especially toward the negative) should be a good reason for someone to gently suggest they take a voluntary and temporary break from the tools before they're given an involuntary and permanent one. Ideally, this would be someone the person knows and trusts, and that the person being given the advice would be hesitant to simply brush off as a troll or a fool. As to those trusted people, the best thing you can do for those you trust and care for is to be honest with them, even when that honesty might sting a little.
I don't know that a temporary break solves much in these situations, if the underlying causes haven't changed.
Steve