Ray Saintonge wrote:
One of the things I've noticed over the years is that people who are stressed, frustrated, or overworked are averse to change. It can lead to a downward spiral, where nobody has the time to improve things so they have more time.
Could that be a problem in this discussion?
I have a hard time telling how stressed or burnt out the average admin is, so this is an actual question, not a rhetorical one.
These are good points. It seems too that these stress factors also extend to preventing any change that could relieve that stress. It's a bit like having inward opening fire-escape doors that can't be opened because the crowd is pushing so tightly against them.
Your question is a valid one. How would you suggest that we go about testing that hypothesis.
Hmm... Great question.
Almost all of the work I've done in this area is with groups small enough where I can just go ask people to get a feel for what's going on. That's not such a good option here.
The only starting point I can think of would be some sort of job satisfaction survey for admins, with additional questions to see how much time they're spending and on what. Has that been done recently? And if not, would people find that useful?
William