On 13/03/06, Ilya N. ilyanep@gmail.com wrote:
That's interesting.
Problem is, as Danny says, he spends 1/3rd of his time answering English phone calls alone. Most of which can be referred to some editor or other to be fixed.
BTW, How big is the FL office?
My understanding is that the Florida office consists of Danny plus one intern (full-time? part-time?) who does general admin things. So, basically, the office is Danny, and vice versa.
What would be lovely is if we could magically create some OTRS-like system for phone calls. But that just wouldn't work...
-- - Andrew Gray andrew.gray@dunelm.org.uk