On Wed, 11 Jul 2007 08:35:24 -0700, Jimmy Wales jwales@wikia.com wrote:
Respect that the OTRS volunteer is not "capitulating" or "censoring" but rather dealing with a thorny customer service issue. Discussions are underway to get more information. Things will work out soon enough.
Yes, exactly that. It's a crap job, the pay is terrible, the workload is overwhelming, there are ways of fixing the inevitable human errors, but "ZOMG! YOU DELETED LAVA LAMP! THE PROJECT IS DOOMED! YOU MIGHT AS WELL DELETE ALL OF WIKIPEDIA" is not one of them.
Guy (JzG)