From: wikien-l-bounces@Wikipedia.org [mailto:wikien-l-bounces@Wikipedia.org] On Behalf Of Ray Saintonge
For insiders Jimbo would probably need a boilerplate response like, "I have referred your complaint to the ombudsman, all future correspondence on this matter should be directed to him." As long as that Jimbo even sporadically deals with user problems they will roll the dice to get his attention.
My point being that Jimbo must be getting a lot of crap *now*. Having an ombudsman (and assistants) to deal with the crap, make investigations and recommendations, without actually having the power to implement their recommendations, would take a load off him.
Peter (Skyring)