On 20/02/07, Rob Smith nobs03@gmail.com wrote:
That's fine - OTRS volunteers will forward valid requests to the OTRS legal queue, and close/deal with the insane/hysterical ones.
I don't see where the Help Desk or the Foundation links are useful to get redress for factual errors.
"Thanks for letting us know; we've fixed it" is a marvellously useful phrase.