On 3/11/06, Jimmy Wales jwales@wikia.com wrote:
Can you tell me about the "needlessly aggressive posture"? Can you tell me exactly what you would like to know, such that you feel that you're not being told what's going on?
Can't speak for him, but maybe a rough idea of these numbers of angry phone calls would help us understand? I mean, are we talking one a week, or ten a day?
What is *their* tone normally like? Is it primarily "uh, there seems to be some sort of error, what do I do about it?" or "you have 24 hours to remove it before a court injunction arrives on your door step"?
How much time does it take to deal with a single one of these queries, in following up with the aggrieved person, buying them lunch or whatever?
These kinds of things would help us understand the plight of the foundation office.
Steve