Mathias Schindler wrote:
Dear wikien,
the Ticket System for email inquiries is again filling with requests. Before the holiday season, we were able to kill the list of 300 open tickets down to 30, now it is up again.
This OTRS can be considered an important and exhausting job. A large share of those emails are related to wikipedia with standard questions ("Security Warning! Anyone can edit the page!), some of them are not related at all (I would like to buy 30 tons of Steel pipes, I found you on the internet).
Anyone who is not afraid of inbound email inquiries and who is willing to spend some time in explaining how things work here is invited to help out.
We get much the same stuff on helpdesk-l, and we're down to about half a dozen active members. If anyone wants to help out with that:
http://mail.wikipedia.org/mailman/listinfo/helpdesk-l
Oh yes, if you like RC patrol, this might be for you! We get quite a few "Article XYZ is crap/has been vandalised" reports, which would otherwise go unnoticed!
Thanks for your time.