On Wed, Sep 12, 2012 at 10:19 AM, Fred Bauder fredbaud@fairpoint.net wrote:
How exactly? On OTRS we handle much more sensitive private info :-)
Tom Morton
Checkuser may be employed in either instance if there is a good reason, such as an apparent sock puppet or abuse of multiple accounts.
Fred
Right. UTRS is what was formerly unblock-en-l (now automated / ticketed). I am no longer active there or OTRS, but was for some yeas on both. OTRS did not as a rule get IP address / personal identifying information about editors.
The unblock-en-l folks did, routinely, get personal name / IP / email account troikas, which are within the community and in the privacy policy treated as especially sensitive. None of the non-legal stuff on OTRS seemed to be - within the community and internal privacy policy - that sensitive, though OTRS does see personal identifying info of those filing complaints or requests.
As Fred points out, Checkuser checks were also routinely if rarely applied for questionable issues / incidents, though the non-CU approved unblock-en-l folks were only given the same public "results" info that gets posted on-wiki for sock checks.