on 7/26/08 2:46 PM, Rob at gamaliel8@gmail.com wrote:
On Sat, Jul 26, 2008 at 2:10 PM, Marc Riddell michaeldavid86@comcast.net wrote:
Interesting statement by Jim Skinner, CEO of McDonald's on CNN today. He said one of the biggest reasons McDonald's is doing so well during the recent economic slowdown is their change of focus from being bigger, to being better.
So what's better about McDonald's now?
For one thing (and what's important in their world) their bottom line has stayed strong - even grown - where others are struggling. And, thanks to some new leadership in that direction, they are placing more emphasis on the quality of their workplace environment. Starbucks is another example of another company rethinking its philosophy.
Bottom line? If you want a customer to return, you give them a quality product. If you want a good employee to stay, you give them a quality workplace.
Marc