2008/7/27 Marc Riddell michaeldavid86@comcast.net:
On Sat, Jul 26, 2008 at 2:10 PM, Marc Riddell michaeldavid86@comcast.net wrote:
Interesting statement by Jim Skinner, CEO of McDonald's on CNN today. He said one of the biggest reasons McDonald's is doing so well during the recent economic slowdown is their change of focus from being bigger, to being better.
on 7/26/08 2:46 PM, Rob at gamaliel8@gmail.com wrote:
So what's better about McDonald's now?
On Sat, Jul 26, 2008 at 5:34 PM, Marc Riddell michaeldavid86@comcast.net
wrote:
For one thing (and what's important in their world) their bottom line has stayed strong - even grown - where others are struggling. And, thanks to some new leadership in that direction, they are placing more emphasis on the quality of their workplace environment. Starbucks is another example of another company rethinking its philosophy.
Bottom line? If you want a customer to return, you give them a quality product. If you want a good employee to stay, you give them a quality workplace.
Marc
on 7/27/08 12:50 AM, Alex Sawczynec at glasscobra15@gmail.com wrote:
Would this explain why so many users are retiring?
Sounds like a good explanation to me, Alex. Even the most loyal employee still has a pride in themselves and in their work. In an unhealthy, abusive work environment it is only a matter of time before they do the healthy thing and leave. There are, or will be, other places to work that will not regard them as merely expendable.
Marc
Nah standard MMOPRG turnover and people just generally moving on explains most of the turnover.