On Thu, Jul 24, 2008 at 3:29 PM, Mehrotra, Niki (US - Chicago) nmehrotra@deloitte.com wrote:
Hi all,
I am new to Wikipedia and am involved in an organization that wishes to incorporate wiki-style features into an existing internal collaboration tool. I have looked into Wikipedia's structure and understand that all processes related to quality control are completely self-driven on the part of its contributors. What do you think motivates the average user to contribute as much as he or she does? What incentive do the individuals have to devote much of their time to monitor pages? One of our challenges will be getting our organization's members to use the wiki once we roll it out. Thank you for your time and help.
Regards,
Niki
Niki Mehrotra Enterprise Applications Deloitte Consulting LLP
Tel: +1 312 486 1746 Fax: +1 312 247 1746 Mobile: + 1 847 946 2225 nmehrotra@deloitte.com www.deloitte.com http://www.deloitte.com/
111 S Wacker Dr. Chicago, IL 60606 USA
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A good base of content that's useful to your employees may also be helpful, especially if it can be placed into the wiki before it goes fully live. If the habit of "go to the wiki for the latest information" can be established, the habit of "post the latest information there" follows much more naturally. You'll also need training, as has been mentioned above, and don't forget to emphasize anything that should -not- be placed in the wiki, such as confidential information intended only for certain people or personal communications of little use to anyone but the recipient(s). Ideally, information placed in your wiki should be usable by multiple people who may also have need to update it.
As stated above, an internal wiki will be different from an all-volunteer project. Not all of these differences are negative-an internal wiki will suffer little or no malicious editing or vandalism, unlike one open to the public at large, and anyone in the organization who does do so can be easily held accountable. Also unlike Wikipedia, those suited to developing the wiki can be required to do so, as opposed to an all-volunteer project where one contributes when and where one decides.