On 11/07/07, Jimmy Wales jwales@wikia.com wrote:
On Jul 8, 2007, at 2:51 PM, Ray Saintonge wrote:
That was hardly my point. There was never any suggestion of abandoning NPOV. How do you get that from a call for statistical information? Suggesting that no-one who makes an OTRS complaint is ever successful stretches credibility.
My point is that I have never seen a case of "capitulation". Of course people are sometimes successful. Why? Because, frequently, they are RIGHT.
This is one of the key points that is overlooked in the hysteria about OTRS. The people dealing with it quickly realize that a very significant number of the complainants have a point. Not all of them. But a significant number.
Mmm. An awful lot of OTRS replies start with "Thanks for bringing this to our attention..."
(It is an interesting skill to write a reply which translates as "We have done pretty much what you asked for, but for our own damn good reasons, so don't get excited")