On Sat, Jul 26, 2008 at 2:34 PM, Marc Riddell michaeldavid86@comcast.net wrote:
Bottom line? If you want a customer to return, you give them a quality product. If you want a good employee to stay, you give them a quality workplace.
Indeed. Though important to remember the context we'd be approaching this from: volunteer efforts frequently have high turnover, and online communities especially so.
Not to say we shouldn't worry about such things. More than a few people have told me they tried editing Wikipedia, got flamed for it, and left. Hard to say whether they ran into a legitimate troll or a harsh wall of policies, instead of a welcome mat, of course, but obviously something didn't quite work out right.
-Luna