Steve Bennett wrote:
Can't speak for him, but maybe a rough idea of these numbers of angry phone calls would help us understand? I mean, are we talking one a week, or ten a day?
The total number of phone calls to the office from the general public must be on the order of 50 per day. The phone is constantly ringing, say, every 10 minutes or so. 6 per hour.
That's my guess, but Danny will likely be able to give a more accurate estimate.
What is *their* tone normally like? Is it primarily "uh, there seems to be some sort of error, what do I do about it?" or "you have 24 hours to remove it before a court injunction arrives on your door step"?
They vary widely. Some are just inquiries. Some are looooong explanations of some trivial point. Some are extremely upset. Some say that there is an error. Some say libel. Some are sane. Some are raving lunatics. Some are in tears.
How much time does it take to deal with a single one of these queries, in following up with the aggrieved person, buying them lunch or whatever?
It varies depending on the call.