On 12 September 2012 18:32, Jim Redmond jim@scrubnugget.com wrote:
On Wed, Sep 12, 2012 at 12:15 PM, Fred Bauder <fredbaud@fairpoint.net
wrote:
VIPs expect to deal with another VIP, with authority to get things fixed, with a word, even if the rules have to be bent a bit. That is the way of the world. We, particularly a random community member they are interacting with, often do not have authority to do what has to be done. They do not understand or appreciate discussions with the community about their problem.
For what it's worth, this is not just a VIP behavior. Most people assume that Wikipedia has centralized control over content, and they want Someone In Charge to fix things for them. (cf. all the people who e-mail Jimbo asking him to make changes, or the people who volunteer for OTRS because they want to fix errors on pages) It's difficult to correct these assumptions, even after pointing out the big "edit" tab at the top of nearly every page.
And most people don't read instructions. And I suppose people who follow the "Contact Wikipedia" link take no notice of the content of the page
http://en.wikipedia.org/wiki/Wikipedia:Contact_us
which says these things. There is nothing on that page about VIP treatment, and I don't think there should be. If something gets into OTRS and is from a household name, it would be sensible to have it passed to someone with a lot of experience, but I don't know if that is part of the system.
(I do find a certain irony that Fred started this thread, given his previous comments about monarchy. The whole "celebrities expect to be treated like royalty" thing strikes me as mainly a Hollywood invention. Actual royalty - bred to it - are the last to kick up a fuss in this fashion. So arriviste.)
Charles