In a message dated 12/16/2008 12:49:11 AM Pacific Standard Time, mbimmler@gmail.com writes:
Yeah thanks for making my day.... Maybe someone should once give you some stats of OTRS's quality queue... it's rather in the region of 1-2 issues per hour, at the very least.>>
--------------------------------------- That isn't quite the point. The issue here is *unresolved* BLP issues. BLP issues that stick around long enough to be actually noticed by the public.
OTRS isn't always about things we've done *wrong*. In fact it's probably mainly simply about people complaining, although we've done nothing wrong.
That's quite a different kettle of fish isn't it? I'm sure there are many subjects of articles, who wish the article said something different from what it does. But if what it says is actually based on what evidence we have, and is presented fairly and impartially, than that's not really a fault is it?
So the mere presence of many OTRS tickets, doesn't tell us much.
What I was referring to, is issues that come *here*, as unresolved, or problematic. Viewing the history of this mailing-list we have very few *real* *substantial* BLP issues. So the natural conclusion is that the vast majority of OTRS tickets and other BLP issues get resolved in the standard fashion.
So once again, the system is fine, and there is no need for any change. I've yet to see any cogent argument that would lead me to think otherwise. Just a lot of hoo-hah.
Will Johnson
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