Kat, there's still a few templates in the OTRS that need fixing. Duplicate "Thank you for your mail" lines on top in at least one.
And "Good luck in answering your question," in the refdesk template. 1) "Yours sincerely," already has a comma, so the one after 'question' is redundant. 2) I still find the line oddly phrased as if they're supposed to answer their own question. Isn't "Good luck with finding the answer to your question." better?
Mgm
On 1/9/06, Kat Walsh mindspillage@gmail.com wrote:
On 1/8/06, MacGyverMagic/Mgm macgyvermagic@gmail.com wrote:
I've got a few tickets in the works, but unfortunately there's a few I
just
can't handle. People who think they can appeal about edit wars they're losing and complaints about so-called rogue users and admins.
Unfortunately, more and more of the requests that come in ask Jimbo (or someone else) to intervene in something. Can't we have a standard
message
referring people to dispute resolution?
Mgm
Sounds like a decent idea. Draft one on Meta with the other templates, perhaps? (and now we're getting OT for this list...)
-Kat who has been less active answering these and more busy dealing with them after they learn about dispute resolution. :-P
-- http://en.wikipedia.org/wiki/User:Mindspillage | (G)AIM:LucidWaking "Once you have tasted flight you will always walk with your eyes cast upward. For there you have been and there you will always be."
- Leonardo da Vinci
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