On 3/13/06, Andrew Gray shimgray@gmail.com wrote:
What would be lovely is if we could magically create some OTRS-like system for phone calls. But that just wouldn't work...
Sure it could. You'd just need a IVR that collected a phone message as a WAV or MP3 file and sent it as an attachment into the appropriate OTRS queue. The voicemail system that came as a part of the VoIP system we deployed at my employer can do this. (Actually I think the Foundation should look at setting up a VoIP network for internal coordination, meetings, and other useful functions. But I digress.)
Kelly