The Cunctator wrote:
??
Yeah, I know. I ran across this myself in an edit summary, and made the point that people could at least wiki-link to the page if they reference it in an edit cummary, but whether that is taken on board I don't know. I have to say I tend to view this complaints handling system in outright horror, but I guess it's there for a reason that I've not had explained or seen discussed as yet. Seems to operate as something of a cabal, but as Wikipedia doesn't do cabals, just covens and committees and God Kings and admins and bureaucrats and stewards and Danny and Brad, I think it gets by.
From [[Wikipedia:OTRS]]
In the context of Wikipedia, OTRS is used as a shorthand for the people, process, and software that surround the handling of email sent through the various Contact Wikipedia links. The software used for the processing of such mail is the Open Ticket Request System, which provides an organized way for multiple people to categorize and respond to email.
As of July 2006, approximately 200 emails per day are received, about half of them in English.
In the course of replying to emails, OTRS personnel may edit articles. Most frequently, such edits involve removal of vandalism or removal of unsourced derogatory assertions. Less frequently, OTRS personnel handle copyvio complaints using the standard process, or delete personal information from article histories.
The contents of emails sent to the OTRS addresses are confidential.