On Wed, Sep 12, 2012 at 12:15 PM, Fred Bauder fredbaud@fairpoint.netwrote:
VIPs expect to deal with another VIP, with authority to get things fixed, with a word, even if the rules have to be bent a bit. That is the way of the world. We, particularly a random community member they are interacting with, often do not have authority to do what has to be done. They do not understand or appreciate discussions with the community about their problem.
For what it's worth, this is not just a VIP behavior. Most people assume that Wikipedia has centralized control over content, and they want Someone In Charge to fix things for them. (cf. all the people who e-mail Jimbo asking him to make changes, or the people who volunteer for OTRS because they want to fix errors on pages) It's difficult to correct these assumptions, even after pointing out the big "edit" tab at the top of nearly every page.