On Sat, Jul 26, 2008 at 5:34 PM, Marc Riddell michaeldavid86@comcast.net wrote:
Bottom line? If you want a customer to return, you give them a quality product. If you want a good employee to stay, you give them a quality workplace.
Ever since I've heard it, I've always been a fan of the Wegman's philosophy of "employees first, customers second". Keeping the analogy to Wikipedia, I'd say this is one area Wikipedia is lacking. Some people even have suggested that people don't matter, only the end product matters (unfortunately I can't find the quote).
Anyway, I don't think you'll find much of an argument that quality is of higher importance than quantity. It's in the details of how to implement that philosophy where the disputes occur. In fact, I was just writing about one such dispute earlier today: http://blog.p2pedia.org/2008/07/barrapunto-or-how-i-learned-to-stop.html