Forwarded here at Mark's request (there's something odd in Mailman that ate the last copy).
Any OTRS volunteers on this list? Please lend your Commons experience :-)
- d.
---------- Forwarded message ---------- From: Mark Pellegrini mapellegrini@comcast.net Date: 11 Feb 2008 06:29 Subject: [Wmfcc-l] Photo submission queue needs more people To: Communications Committee wmfcc-l@lists.wikimedia.org, English OTRS discussion list otrs-en-l@lists.wikimedia.org
I'd like to start this email off by saying that I think the photo submission OTRS queue is working very well. Too well, in fact - it's becoming clear that I cannot do it all by myself anymore. Yesterday, for example, there were a series of anti-scientology protests across the world. The wikinews article specifically encouraged people to submit photos to the photo submission queue. When I went to tend the queue, it had half-a-dozen emails containing in excess of 50 pictures.
I'd like a few (2-4) more people to have access to the photo submission queue. But, I'd like those people to understand that unlike the rest of OTRS (which is dominated by a desire to reply to emails as rapidly as possible, using impersonal form replies that tell people how they can do it themselves) the photo submission queue is designed explicitly to make it easy for 3rd parties to submit photos to us. If you have a picture you think we will want, email it to us and we'll do the rest of the work.* (Note: to avoid the system becoming too popular, for the time being I have explicitely limited it to people; however, this has not stopped others from emailing in all sorts of things, from the anti-scientology protests to someone's picture of his pet catfish) To that end, the photo submissions queue typically requires substantially more work for me (us) on a case-by-case basis. However, this system has definite, tangible benefits over a do-it-yourself system (ticket #2008012210019431, for example -- a guy emailed info-en with a photo and received a two-page long list of steps to create an account and upload it. Off-put, he emailed the photo submission queue and had a much nicer experience) If anyone is interested in working on the photo submissions queue, please reply to this and let me know. (Note: A working knowledge of copyright issues is absolutely essential)
* - Provided your email includes a statement that you own the copyright and agree to license it under a free license, preferably CC-BY-SA-3.0
-Mark
_______________________________________________ Wmfcc-l mailing list Wmfcc-l@lists.wikimedia.org https://lists.wikimedia.org/mailman/listinfo/wmfcc-l
On 11/02/2008, David Gerard dgerard@gmail.com wrote: (Note: to avoid the system becoming too popular, for the time
being I have explicitely limited it to people; however, this has not stopped others from emailing in all sorts of things, from the anti-scientology protests to someone's picture of his pet catfish)
Know the feeling. Know the feeling.
If anyone is interested in working on the photo submissions queue, please reply to this and let me know. (Note: A working knowledge of copyright issues is absolutely essential)
Can help with trick cases but don't have time for shear numbers work.
Well, sorry, I don't have time (like, who has), but...
I haven't seen the OTRS system and how it works. If it's (technically) functioning perfectly and satisfying all the needs for image submissions, that's great.
Otherwise, I'd offer to write a system on the toolserver (or, any server) designed for this specific purpose. Where people with access (say, all commons admins; no pressure;-) can see submitted files and the corresponding email, and take appropriate steps. Maybe with some preformatted actions (upload all files in an email and mail a default thank-you, etc.).
Would that be of interest? Or are we happy with the OTRS as it is, for this purpose?
Magnus
On Feb 11, 2008 5:07 PM, David Gerard dgerard@gmail.com wrote:
Forwarded here at Mark's request (there's something odd in Mailman that ate the last copy).
Any OTRS volunteers on this list? Please lend your Commons experience :-)
- d.
---------- Forwarded message ---------- From: Mark Pellegrini mapellegrini@comcast.net Date: 11 Feb 2008 06:29 Subject: [Wmfcc-l] Photo submission queue needs more people To: Communications Committee wmfcc-l@lists.wikimedia.org, English OTRS discussion list otrs-en-l@lists.wikimedia.org
I'd like to start this email off by saying that I think the photo submission OTRS queue is working very well. Too well, in fact - it's becoming clear that I cannot do it all by myself anymore. Yesterday, for example, there were a series of anti-scientology protests across the world. The wikinews article specifically encouraged people to submit photos to the photo submission queue. When I went to tend the queue, it had half-a-dozen emails containing in excess of 50 pictures.
I'd like a few (2-4) more people to have access to the photo submission queue. But, I'd like those people to understand that unlike the rest of OTRS (which is dominated by a desire to reply to emails as rapidly as possible, using impersonal form replies that tell people how they can do it themselves) the photo submission queue is designed explicitly to make it easy for 3rd parties to submit photos to us. If you have a picture you think we will want, email it to us and we'll do the rest of the work.* (Note: to avoid the system becoming too popular, for the time being I have explicitely limited it to people; however, this has not stopped others from emailing in all sorts of things, from the anti-scientology protests to someone's picture of his pet catfish) To that end, the photo submissions queue typically requires substantially more work for me (us) on a case-by-case basis. However, this system has definite, tangible benefits over a do-it-yourself system (ticket #2008012210019431, for example -- a guy emailed info-en with a photo and received a two-page long list of steps to create an account and upload it. Off-put, he emailed the photo submission queue and had a much nicer experience) If anyone is interested in working on the photo submissions queue, please reply to this and let me know. (Note: A working knowledge of copyright issues is absolutely essential)
- Provided your email includes a statement that you own the copyright
and agree to license it under a free license, preferably CC-BY-SA-3.0
-Mark
Wmfcc-l mailing list Wmfcc-l@lists.wikimedia.org https://lists.wikimedia.org/mailman/listinfo/wmfcc-l
Commons-l mailing list Commons-l@lists.wikimedia.org https://lists.wikimedia.org/mailman/listinfo/commons-l
The workflow for OTRS image submissions would be pretty much the same as if someone emailed them to you in your normal email client. They come as attachments, which the worker would have to remove to their local computer, and upload like normal. The OTRS system does have canned message replies, but they have to be chosen, and sent. There is no integration with wikipedia/commons of course.
It does have work queues, and the idea of people being assigned to emails, which is probably nice for this. Also, I haven't looked at the emails in this queue, but I can almost guarantee people aren't sending all the required licensing information in the first email, necessitating followups etc.
I don't have a really strong opinion either way, OTRS would probably be better for the followups, and queueing, but it might be nice to select a license from the a dropdown, select the attachments, and click upload also... :) If you were a little more strict in what needed to be in the email (licensing) maybe a toolserver system would work. Declined messages could say what they are missing, and they could just try again. OTRS is usually a little more hand-holding, and that may be a benefit in this situation to some people.
On 13/02/2008, cohesion cohesion@sleepyhead.org wrote:
OTRS is usually a little more hand-holding, and that may be a benefit in this situation to some people.
Yeah, that's pretty much the point of doing it via OTRS.
- d.
On Feb 13, 2008 2:21 PM, David Gerard dgerard@gmail.com wrote:
On 13/02/2008, cohesion cohesion@sleepyhead.org wrote:
OTRS is usually a little more hand-holding, and that may be a benefit in this situation to some people.
Yeah, that's pretty much the point of doing it via OTRS.
I didn't propose to remove the hand-holding, rather to optimize workflow (yay buzzword!) on our end.
* Better overview for people involved; easy cherry-picking reduces workload to deal with harder cases * Easily pick good submissions and get them on Commons quickly, with canned "thanks you" reply * Canned reply for typical problems (missing license etc.) * (Semi-)Automatic upload to Commons and so on
IMHO a lot more people would sign up for OTRS duty if they don't get assigned a ticket, but can occasionally log into a web page, deal with a few submissions, and leave again. That power-of-crowds thing I read about somewhere :-)
Magnus
On 13/02/2008, Magnus Manske magnusmanske@googlemail.com wrote:
On Feb 13, 2008 2:21 PM, David Gerard dgerard@gmail.com wrote:
On 13/02/2008, cohesion cohesion@sleepyhead.org wrote:
OTRS is usually a little more hand-holding, and that may be a benefit in this situation to some people.
Yeah, that's pretty much the point of doing it via OTRS.
I didn't propose to remove the hand-holding, rather to optimize workflow (yay buzzword!) on our end.
- Better overview for people involved; easy cherry-picking reduces
workload to deal with harder cases
- Easily pick good submissions and get them on Commons quickly, with
canned "thanks you" reply
- Canned reply for typical problems (missing license etc.)
- (Semi-)Automatic upload to Commons
and so on IMHO a lot more people would sign up for OTRS duty if they don't get assigned a ticket, but can occasionally log into a web page, deal with a few submissions, and leave again. That power-of-crowds thing I read about somewhere :-)
Yep, sounds good to me! Making OTRS less painful in general would be nice too ... but this is a good start.
- d.
On 13/02/2008, Magnus Manske magnusmanske@googlemail.com wrote:
On Feb 13, 2008 2:21 PM, David Gerard dgerard@gmail.com wrote:
On 13/02/2008, cohesion cohesion@sleepyhead.org wrote:
OTRS is usually a little more hand-holding, and that may be a benefit in this situation to some people.
Yeah, that's pretty much the point of doing it via OTRS.
I didn't propose to remove the hand-holding, rather to optimize workflow (yay buzzword!) on our end.
- Better overview for people involved; easy cherry-picking reduces
workload to deal with harder cases
- Easily pick good submissions and get them on Commons quickly, with
canned "thanks you" reply
- Canned reply for typical problems (missing license etc.)
- (Semi-)Automatic upload to Commons
and so on
Newbies on rails.
On Feb 13, 2008 5:57 PM, geni geniice@gmail.com wrote:
On 13/02/2008, Magnus Manske magnusmanske@googlemail.com wrote:
On Feb 13, 2008 2:21 PM, David Gerard dgerard@gmail.com wrote:
On 13/02/2008, cohesion cohesion@sleepyhead.org wrote:
OTRS is usually a little more hand-holding, and that may be a benefit in this situation to some people.
Yeah, that's pretty much the point of doing it via OTRS.
I didn't propose to remove the hand-holding, rather to optimize workflow (yay buzzword!) on our end.
- Better overview for people involved; easy cherry-picking reduces
workload to deal with harder cases
- Easily pick good submissions and get them on Commons quickly, with
canned "thanks you" reply
- Canned reply for typical problems (missing license etc.)
- (Semi-)Automatic upload to Commons
and so on
Newbies on rails.
As for submitting images this way, yes, I hope so!
As for handling the OTRS queue, you didn't miss my previous mail suggesting to open this to all Commons admins? (before there's another misconception, no, I'm not excluding non-admins in any way, just trying to "seed the pool")
Magnus