On Feb 13, 2008 2:21 PM, David Gerard
<dgerard(a)gmail.com> wrote:
On 13/02/2008, cohesion
<cohesion(a)sleepyhead.org> wrote:
OTRS is usually a little more hand-holding, and
that may be a benefit in this situation to some people.
Yeah, that's pretty much the point of doing it via OTRS.
I didn't propose to remove the hand-holding, rather to optimize
workflow (yay buzzword!) on our end.
* Better overview for people involved; easy cherry-picking reduces
workload to deal with harder cases
* Easily pick good submissions and get them on Commons quickly, with
canned "thanks you" reply
* Canned reply for typical problems (missing license etc.)
* (Semi-)Automatic upload to Commons
and so on
Newbies on rails.