On Feb 13, 2008 2:21 PM, David Gerard <dgerard(a)gmail.com> wrote:
On 13/02/2008, cohesion
<cohesion(a)sleepyhead.org> wrote:
OTRS is usually a little more hand-holding, and
that may be a benefit in this situation to some people.
Yeah, that's pretty much the point of doing it via OTRS.
I didn't propose to remove the hand-holding, rather to optimize
workflow (yay buzzword!) on our end.
* Better overview for people involved; easy cherry-picking reduces
workload to deal with harder cases
* Easily pick good submissions and get them on Commons quickly, with
canned "thanks you" reply
* Canned reply for typical problems (missing license etc.)
* (Semi-)Automatic upload to Commons
and so on
IMHO a lot more people would sign up for OTRS duty if they don't get
assigned a ticket, but can occasionally log into a web page, deal with
a few submissions, and leave again. That power-of-crowds thing I read
about somewhere :-)
Magnus