Hello Design List,
One challenge I have in my daily work is combining the needs of beginners
and "function experts", people who are used to a specific function/UI.
The "experts" are used to a specific UI and don't like to see changes (for
understandable reasons, even if the current UI has quirks, they are used to
the current state and would have costs of relearning)
On the other hand, we know that some functions/UIs are really hard to grasp
for non-experts. This could be new members of the community, but it could
also be established members of the community who touch a function only from
time to time ("perpetuate intermediates", as Cooper says in "About
Face")
and/or who transition into a new role (Editor becomes Admin and has now new
functions to use) – which I find important to mention, since it breaks the
"experts" vs. "noobs" narrative.
I wonder if you have any practices or examples that show how our UIs can be
made easy to get for beginners, efficient for experts and build and
introduced them a way that ensures that those who know an existing UI feel
it is worth to adapt to changes.
Kind Regards,
Jan
--
Jan Dittrich
UX Design/ User Research
Wikimedia Deutschland e.V. | Tempelhofer Ufer 23-24 | 10963 Berlin
Phone: +49 (0)30 219 158 26-0
http://wikimedia.de
Imagine a world, in which every single human being can freely share in the
sum of all knowledge. That‘s our commitment.
Wikimedia Deutschland - Gesellschaft zur Förderung Freien Wissens e. V.
Eingetragen im Vereinsregister des Amtsgerichts Berlin-Charlottenburg unter
der Nummer 23855 B. Als gemeinnützig anerkannt durch das Finanzamt für
Körperschaften I Berlin, Steuernummer 27/029/42207.