Hi,
I'm forwarding the following email I wrote to the OTRS mailing list,
since there may be people working on permissions-commons who are not
subscribed to the OTRS list.
---------- Forwarded message ----------
Hi,
Recently, I have been asked by OTRS agents working on
permissions-commons tickets in French language to create a subqueue
for tickets in French: it's easier to find tickets to process. So I
have created permissions-commons-fr as a subqueue of
permissions-commons. Note that this queue is non redundant with
permissions-fr, which is more specifically dedicated to permissions
for fr.wikipedia. There has been some ticket-move-warring between
permissions-commons and permissions-fr in the past, because some
people considered a ticket in French should be answered by French
people, and some considered it should be answered by people familiar
with Commons. Now there is a dedicated queue for French people
familiar with Commons.
This message is intended to people working on permissions-commons: if
you feel that your work would be made easier by having a dedicated
language subqueue, feel free to tell me and I'll create a similar
subqueue (I haven't made any statistics about the most used languages
in permissions-commons tickets).
--
Guillaume Paumier
[[m:User:guillom]]
"Go confidently in the direction of your dreams. Live the life you
have imagined." Henry David Thoreau