Hi,
I'm forwarding the following email I wrote to the OTRS mailing list, since there may be people working on permissions-commons who are not subscribed to the OTRS list.
---------- Forwarded message ----------
Hi,
Recently, I have been asked by OTRS agents working on permissions-commons tickets in French language to create a subqueue for tickets in French: it's easier to find tickets to process. So I have created permissions-commons-fr as a subqueue of permissions-commons. Note that this queue is non redundant with permissions-fr, which is more specifically dedicated to permissions for fr.wikipedia. There has been some ticket-move-warring between permissions-commons and permissions-fr in the past, because some people considered a ticket in French should be answered by French people, and some considered it should be answered by people familiar with Commons. Now there is a dedicated queue for French people familiar with Commons.
This message is intended to people working on permissions-commons: if you feel that your work would be made easier by having a dedicated language subqueue, feel free to tell me and I'll create a similar subqueue (I haven't made any statistics about the most used languages in permissions-commons tickets).