On 13/02/2008, Magnus Manske magnusmanske@googlemail.com wrote:
On Feb 13, 2008 2:21 PM, David Gerard dgerard@gmail.com wrote:
On 13/02/2008, cohesion cohesion@sleepyhead.org wrote:
OTRS is usually a little more hand-holding, and that may be a benefit in this situation to some people.
Yeah, that's pretty much the point of doing it via OTRS.
I didn't propose to remove the hand-holding, rather to optimize workflow (yay buzzword!) on our end.
- Better overview for people involved; easy cherry-picking reduces
workload to deal with harder cases
- Easily pick good submissions and get them on Commons quickly, with
canned "thanks you" reply
- Canned reply for typical problems (missing license etc.)
- (Semi-)Automatic upload to Commons
and so on IMHO a lot more people would sign up for OTRS duty if they don't get assigned a ticket, but can occasionally log into a web page, deal with a few submissions, and leave again. That power-of-crowds thing I read about somewhere :-)
Yep, sounds good to me! Making OTRS less painful in general would be nice too ... but this is a good start.
- d.