We've setup email addresses for apps feedback from within the forthcoming reboots of the Wikipedia for Android (android@wikimedia.org) and Wikipedia for iOS apps (ios@wikimedia.org), which will allow anyone to send email feedback by tapping Feedback in-app, but due to the sometimes personal nature of feedback stuff is configured to only allow those with a strict need to know to read the feedback.
We decided to split into two email addresses instead of one because of the likelihood of users modifying the Subject line or Body in a way where it wouldn't be evident which platform they're using. It also keeps the backing mechanism, Google Groups, cleaner for the users who have read access to it.
An additional suggestion was to break things up into more email addresses to accommodate for the other apps, possibly using aliases to divert the messages to the existing two groups. For example:
apps-ios-wikipedia@wikimedia.org > ios@wikimedia.org apps-ios-commons@wikimedia.org > ios@wikimedia.org apps-android-wikipedia@wikimedia.org > android@wikimedia.org apps-android-commons@wikimedia.org > android@wikimedia.org
Yuvi suggested we ought to bring this discussion onto mobile-l. Any feedback on going from two to four email addresses (and possibly more depending if more apps are created for these platforms)?
-Adam
Adam Baso, 17/03/2014 23:16:
It also keeps the backing mechanism, Google Groups
Google Groups? :O That sounds even worse than the previously used trash-mailing list, but whatever works for you. :) FWIW you can easily get an OTRS queue and set up notifications for those willing to follow it, so that in practice it works as a mailing list but with nice todo/tracking features to avoid losing stuff.
Nemo
It will be awesome if we can use OTRS. however we had previously used OTRS for a similar thing on mobile web and had the OTRS folks kick mobile out because of a large number of emails. Think if we just get a new queue just for ourselves that would be a non issue?
On Mar 17, 2014 11:36 PM, "Yuvi Panda" yuvipanda@gmail.com wrote:
It will be awesome if we can use OTRS. however we had previously used
OTRS for a similar thing on mobile web and had the OTRS folks kick mobile out because of a large number of emails. Think if we just get a new queue just for ourselves that would be a non issue?
You just need people committed to actually reading and processing the messages. But you need that anyway with Google groups. You can have a mobile queue with subqueues for specific apps/platforms.
-Jeremy
On Tue, Mar 18, 2014 at 9:12 AM, Jeremy Baron jeremy@tuxmachine.com wrote:
You just need people committed to actually reading and processing the messages. But you need that anyway with Google groups. You can have a mobile queue with subqueues for specific apps/platforms.
-Jeremy
True. So how about we...
1. Create specific queues for each app (Wikipedia/Android, Wikipedia/iOS, Commons/Android, Commons/iOS, etc) 2. Recruit volunteers to specifically triage the queues (the current product people + devs would be pre-recruited: :D)
This way we avoid having to use google groups, and also use a currently-well-known-system. Privacy implications and expectations are also clearer.
I like that we are using OTRS and not Google Groups. Thanks to those who triggered it:)
On Tue, Mar 18, 2014 at 2:46 AM, Yuvi Panda yuvipanda@gmail.com wrote:
On Tue, Mar 18, 2014 at 9:12 AM, Jeremy Baron jeremy@tuxmachine.com wrote:
You just need people committed to actually reading and processing the messages. But you need that anyway with Google groups. You can have a
mobile
queue with subqueues for specific apps/platforms.
-Jeremy
True. So how about we...
- Create specific queues for each app (Wikipedia/Android,
Wikipedia/iOS, Commons/Android, Commons/iOS, etc) 2. Recruit volunteers to specifically triage the queues (the current product people + devs would be pre-recruited: :D)
This way we avoid having to use google groups, and also use a currently-well-known-system. Privacy implications and expectations are also clearer.
-- Yuvi Panda T http://yuvi.in/blog
Mobile-l mailing list Mobile-l@lists.wikimedia.org https://lists.wikimedia.org/mailman/listinfo/mobile-l
As an update, I asked for creation of relevant queues on OTRS. Will keep mobile-l updated.
Thanks for your suggestions!
The OTRS queues have been created and the Google Groups removed.
On Tue, Mar 18, 2014 at 2:29 PM, Yuvi Panda yuvipanda@gmail.com wrote:
As an update, I asked for creation of relevant queues on OTRS. Will keep mobile-l updated.
Thanks for your suggestions!
-- Yuvi Panda T http://yuvi.in/blog
Mobile-l mailing list Mobile-l@lists.wikimedia.org https://lists.wikimedia.org/mailman/listinfo/mobile-l
Does this mean mails sent to OTRS before this mail got lost?
On Thu, Mar 27, 2014 at 5:43 AM, Adam Baso abaso@wikimedia.org wrote:
The OTRS queues have been created and the Google Groups removed.
On Tue, Mar 18, 2014 at 2:29 PM, Yuvi Panda yuvipanda@gmail.com wrote:
As an update, I asked for creation of relevant queues on OTRS. Will keep mobile-l updated.
Thanks for your suggestions!
-- Yuvi Panda T http://yuvi.in/blog
Mobile-l mailing list Mobile-l@lists.wikimedia.org https://lists.wikimedia.org/mailman/listinfo/mobile-l
Mobile-l mailing list Mobile-l@lists.wikimedia.org https://lists.wikimedia.org/mailman/listinfo/mobile-l
On Thu, Mar 27, 2014 at 1:28 PM, Liangent liangent@gmail.com wrote:
Does this mean mails sent to OTRS before this mail got lost?
Nope, before this the emails from the 'Send feedback' link were being sent to me (I've a lot from you!), so not lost :) Just not public.