I like that we are using OTRS and not Google Groups. Thanks to those who triggered it:)


On Tue, Mar 18, 2014 at 2:46 AM, Yuvi Panda <yuvipanda@gmail.com> wrote:
On Tue, Mar 18, 2014 at 9:12 AM, Jeremy Baron <jeremy@tuxmachine.com> wrote:
> You just need people committed to actually reading and processing the
> messages. But you need that anyway with Google groups. You can have a mobile
> queue with subqueues for specific apps/platforms.
>
> -Jeremy

True. So how about we...

1. Create specific queues for each app (Wikipedia/Android,
Wikipedia/iOS, Commons/Android, Commons/iOS, etc)
2. Recruit volunteers to specifically triage the queues (the current
product people + devs would be pre-recruited: :D)

This way we avoid having to use google groups, and also use a
currently-well-known-system. Privacy implications and expectations are
also clearer.

--
Yuvi Panda T
http://yuvi.in/blog

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--
Daniel Zahn <dzahn@wikimedia.org>
Operations Engineer