I like that we are using OTRS and not Google Groups. Thanks to those who triggered it:)
On Tue, Mar 18, 2014 at 2:46 AM, Yuvi Panda yuvipanda@gmail.com wrote:
On Tue, Mar 18, 2014 at 9:12 AM, Jeremy Baron jeremy@tuxmachine.com wrote:
You just need people committed to actually reading and processing the messages. But you need that anyway with Google groups. You can have a
mobile
queue with subqueues for specific apps/platforms.
-Jeremy
True. So how about we...
- Create specific queues for each app (Wikipedia/Android,
Wikipedia/iOS, Commons/Android, Commons/iOS, etc) 2. Recruit volunteers to specifically triage the queues (the current product people + devs would be pre-recruited: :D)
This way we avoid having to use google groups, and also use a currently-well-known-system. Privacy implications and expectations are also clearer.
-- Yuvi Panda T http://yuvi.in/blog
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