Hi everyone,
So as you know I did some user testing a few weeks ago. Here's the messages
I took home from it, and how I think we can address those. Most of these
have been covered in meetings and in our planning for the next sprint, but
I think it's still worth making explicit.
*1) The preview step, as it stands, is not useful. *A lot of new users
don't understand that they're being presented with a preview and think
instead that their edit is already saved. Meanwhile, experienced editors
are annoyed at not having the ability to choose when they preview like they
do on desktop. For our MVP we're moving towards taking preview out as a
discrete step, and also using text on buttons to make it clearer what
actions are happening.
*2) Searching and starting the edit workflow is really clear to people.* People
know exactly how to search, what was happening, and that hitting the pencil
let them edit the article. That's great.
*3) People don't notice the edit summary box.* This is probably a
sub-problem of finding the preview step confusing. When I pointed it out to
people, they happily started using it, so it's not that they can't be
bothered using the feature, it's just that they're not discovering it.
We're going to look into ways of making the edit summary box more
noticeable in combination with the work to resolve point 1.
*4) When people are pointed to the canned edit summaries dialogue on iOS,
they use it fluidly.* It was a big hit with people and they understood it
instantly. This was such a success that I think we should look at getting
it onto Android further down the line.
Like I said, we're working on most of this stuff already. This is mostly
just for posterity.
Thanks!
Dan
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Dan Garry
Associate Product Manager for Platform and Mobile Apps
Wikimedia Foundation
