Could we have a tutorial on how to unsubscribe?
I am getting multiple users confused that are unable to unsubscribe by themselves.
A couple of cases I processed today: Subject: Please unsubscribe me from all of this I’ve tried and I can’t "Please remove me from everything Thank you 🙏"
"(...) I went to the link as provided for my unsubscription but was found that no such email existed with an account. Yet I receive multiple such emails. (...)"
And they aren't the first ones, either. The list does contain a link " Unsubscribe: https://lists.wikimedia.org/postorius/lists/daily-image-l.lists.wikimedia.or..." (this is the best url that seem to be available in the postorious interface), but the users seem to be misled by the fact that they have to *create* an account so they can see their subscriptions (for which they signed up in mailman2) and then finally unsubscribe. The interface does say "If you have not previously logged in, you may need to set up an account with the appropriate email address.", but that's apparently not enough (and admittedly, is not intuitive). Users unable to unsubscribe is as old as mailing lists, but the interesting point is that they apparently try yet fail.
So perhaps we should make some content explicitely addressing how to unsubscribe in mailman3, which could then be placed on https://lists.wikimedia.org/unsubscribe for benefit of all lits.
Thoughts?
That sounds like a very good idea (and a good description of the problem). +1.
- Quiddity
On Wed, Aug 18, 2021 at 5:39 PM Platonides platonides@gmail.com wrote:
Could we have a tutorial on how to unsubscribe?
I am getting multiple users confused that are unable to unsubscribe by themselves.
A couple of cases I processed today: Subject: Please unsubscribe me from all of this I’ve tried and I can’t "Please remove me from everything Thank you 🙏"
"(...) I went to the link as provided for my unsubscription but was found that no such email existed with an account. Yet I receive multiple such emails. (...)"
And they aren't the first ones, either. The list does contain a link " Unsubscribe: https://lists.wikimedia.org/postorius/lists/daily-image-l.lists.wikimedia.or..." (this is the best url that seem to be available in the postorious interface), but the users seem to be misled by the fact that they have to *create* an account so they can see their subscriptions (for which they signed up in mailman2) and then finally unsubscribe. The interface does say "If you have not previously logged in, you may need to set up an account with the appropriate email address.", but that's apparently not enough (and admittedly, is not intuitive). Users unable to unsubscribe is as old as mailing lists, but the interesting point is that they apparently try yet fail.
So perhaps we should make some content explicitely addressing how to unsubscribe in mailman3, which could then be placed on https://lists.wikimedia.org/unsubscribe for benefit of all lits.
Thoughts?
Listadmins mailing list -- listadmins@lists.wikimedia.org To unsubscribe send an email to listadmins-leave@lists.wikimedia.org
To request technical changes for a specific list, please instead create a task in Phabricator. See https://meta.wikimedia.org/wiki/Mailing_lists
Hi,
On 8/18/21 5:38 PM, Platonides wrote:
Could we have a tutorial on how to unsubscribe?
I created https://meta.wikimedia.org/wiki/Mailing_lists/Unsubscribing as a quick start, it can surely be improved.
<snip> interface), but the users seem to be misled by the fact that they have to /create/ an account so they can see their subscriptions (for which they signed up in mailman2) and then finally unsubscribe. The interface does say "If you have not previously logged in, you may need to set up an account with the appropriate email address.", but that's apparently not enough (and admittedly, is not intuitive).
Yeah, this is...not great. You can unsubscribe without creating an account by using the email gateway of <listname>-leave@lists.wikimedia.org (in the default footer and in List-Unsubscribe), but most people probably want to use the web interface. https://gitlab.com/mailman/postorius/-/issues/189 is the ticket requesting this upstream.
So perhaps we should make some content explicitely addressing how to unsubscribe in mailman3, which could then be placed on https://lists.wikimedia.org/unsubscribe https://lists.wikimedia.org/unsubscribe for benefit of all lits.
I'd prefer to have a wiki page just so it's easier for people to edit and sysadmins don't stand in the way of getting content updated, and we can make it translatable, etc. We can set up a redirect from that URL to the wiki page if that would be convenient.
On the Tor-announce list, they start most emails with a sentence like:
(If you are about to reply saying "please take me off this list", instead please follow these instructions: https://lists.torproject.org/cgi-bin/mailman/listinfo/tor-announce/
Doing something like that for lists that get a lot of manual unsubscribe requests might be beneficial.
-- Kunal
On Thu, 26 Aug 2021 at 23:05, Kunal Mehta legoktm@debian.org wrote:
Hi,
On 8/18/21 5:38 PM, Platonides wrote:
Could we have a tutorial on how to unsubscribe?
I created https://meta.wikimedia.org/wiki/Mailing_lists/Unsubscribing as a quick start, it can surely be improved.
Thanks for the start! I will try to find time to improve it.
<snip> > interface), but the users seem to be misled by the fact that they have > to /create/ an account so they can see their subscriptions (for which > they signed up in mailman2) and then finally unsubscribe. > The interface does say "If you have not previously logged in, you may > need to set up an account with the appropriate email address.", but > that's apparently not enough (and admittedly, is not intuitive).
Yeah, this is...not great. You can unsubscribe without creating an account by using the email gateway of <listname>-leave@lists.wikimedia.org (in the default footer and in List-Unsubscribe), but most people probably want to use the web interface. https://gitlab.com/mailman/postorius/-/issues/189 is the ticket requesting this upstream.
So perhaps we should make some content explicitely addressing how to unsubscribe in mailman3, which could then be placed on https://lists.wikimedia.org/unsubscribe https://lists.wikimedia.org/unsubscribe for benefit of all lits.
I'd prefer to have a wiki page just so it's easier for people to edit and sysadmins don't stand in the way of getting content updated, and we can make it translatable, etc. We can set up a redirect from that URL to the wiki page if that would be convenient.
On the Tor-announce list, they start most emails with a sentence like:
(If you are about to reply saying "please take me off this list", instead please follow these instructions: https://lists.torproject.org/cgi-bin/mailman/listinfo/tor-announce/
Doing something like that for lists that get a lot of manual unsubscribe requests might be beneficial.
-- Kunal
We have all seen people doing the wrong thing to unsubscribe. The part that I found concerning was that multiple people mentioned that they had tried but failed.
Best regards
Am I right to think this problem is exacerbated by the mailman2 to mailman3 migration?
On Thu, 19 Aug 2021 at 01:39, Platonides platonides@gmail.com wrote:
Could we have a tutorial on how to unsubscribe?
I am getting multiple users confused that are unable to unsubscribe by themselves.
A couple of cases I processed today: Subject: Please unsubscribe me from all of this I’ve tried and I can’t "Please remove me from everything Thank you 🙏"
"(...) I went to the link as provided for my unsubscription but was found that no such email existed with an account. Yet I receive multiple such emails. (...)"
And they aren't the first ones, either. The list does contain a link " Unsubscribe: https://lists.wikimedia.org/postorius/lists/daily-image-l.lists.wikimedia.or..." (this is the best url that seem to be available in the postorious interface), but the users seem to be misled by the fact that they have to *create* an account so they can see their subscriptions (for which they signed up in mailman2) and then finally unsubscribe. The interface does say "If you have not previously logged in, you may need to set up an account with the appropriate email address.", but that's apparently not enough (and admittedly, is not intuitive). Users unable to unsubscribe is as old as mailing lists, but the interesting point is that they apparently try yet fail.
So perhaps we should make some content explicitely addressing how to unsubscribe in mailman3, which could then be placed on https://lists.wikimedia.org/unsubscribe for benefit of all lits.
Thoughts?
Listadmins mailing list -- listadmins@lists.wikimedia.org To unsubscribe send an email to listadmins-leave@lists.wikimedia.org
To request technical changes for a specific list, please instead create a task in Phabricator. See https://meta.wikimedia.org/wiki/Mailing_lists
Isn't this problem mostly solved by the new footer?
On Mon, Sep 13, 2021, 11:19 PM Deryck Chan deryckchan@gmail.com wrote:
Am I right to think this problem is exacerbated by the mailman2 to mailman3 migration?
On Thu, 19 Aug 2021 at 01:39, Platonides platonides@gmail.com wrote:
Could we have a tutorial on how to unsubscribe?
I am getting multiple users confused that are unable to unsubscribe by themselves.
A couple of cases I processed today: Subject: Please unsubscribe me from all of this I’ve tried and I can’t "Please remove me from everything Thank you 🙏"
"(...) I went to the link as provided for my unsubscription but was found that no such email existed with an account. Yet I receive multiple such emails. (...)"
And they aren't the first ones, either. The list does contain a link " Unsubscribe: https://lists.wikimedia.org/postorius/lists/daily-image-l.lists.wikimedia.or..." (this is the best url that seem to be available in the postorious interface), but the users seem to be misled by the fact that they have to *create* an account so they can see their subscriptions (for which they signed up in mailman2) and then finally unsubscribe. The interface does say "If you have not previously logged in, you may need to set up an account with the appropriate email address.", but that's apparently not enough (and admittedly, is not intuitive). Users unable to unsubscribe is as old as mailing lists, but the interesting point is that they apparently try yet fail.
So perhaps we should make some content explicitely addressing how to unsubscribe in mailman3, which could then be placed on https://lists.wikimedia.org/unsubscribe for benefit of all lits.
Thoughts?
Listadmins mailing list -- listadmins@lists.wikimedia.org To unsubscribe send an email to listadmins-leave@lists.wikimedia.org
To request technical changes for a specific list, please instead create a task in Phabricator. See https://meta.wikimedia.org/wiki/Mailing_lists
Listadmins mailing list -- listadmins@lists.wikimedia.org To unsubscribe send an email to listadmins-leave@lists.wikimedia.org
To request technical changes for a specific list, please instead create a task in Phabricator. See https://meta.wikimedia.org/wiki/Mailing_lists
listadmins@lists.wikimedia.org