Hi,
On 8/18/21 5:38 PM, Platonides wrote:
Could we have a tutorial on how to unsubscribe?
I created <https://meta.wikimedia.org/wiki/Mailing_lists/Unsubscribing>
as a quick start, it can surely be improved.
<snip>
interface), but the users seem to be misled by
the fact that they have
to /create/ an account so they can see their subscriptions (for which
they signed up in mailman2) and then finally unsubscribe.
The interface does say "If you have not previously logged in, you may
need to set up an account with the appropriate email address.", but
that's apparently not enough (and admittedly, is not intuitive).
Yeah, this is...not great. You can unsubscribe without creating an
account by using the email gateway of
<listname>-leave(a)lists.wikimedia.org (in the default footer and in
List-Unsubscribe), but most people probably want to use the web
interface. <https://gitlab.com/mailman/postorius/-/issues/189> is the
ticket requesting this upstream.
So perhaps we should make some content
explicitely addressing how to
unsubscribe in mailman3, which could then be placed on
https://lists.wikimedia.org/unsubscribe
<https://lists.wikimedia.org/unsubscribe> for benefit of all lits.
I'd prefer to have a wiki page just so it's easier for people to edit
and sysadmins don't stand in the way of getting content updated, and we
can make it translatable, etc. We can set up a redirect from that URL to
the wiki page if that would be convenient.
On the Tor-announce list, they start most emails with a sentence like:
(If you are about to reply saying "please
take me off this list",
instead please follow these instructions:
https://lists.torproject.org/cgi-bin/mailman/listinfo/tor-announce/
Doing something like that for lists that get a lot of manual unsubscribe
requests might be beneficial.
-- Kunal
We have all seen people doing the wrong thing to unsubscribe. The part that
I found concerning was that multiple people mentioned that they had tried
but failed.
Best regards