On Wed, Aug 17, 2011 at 10:20 AM, Daniel Schwen <lists(a)schwen.de> wrote:
Sure, I was a bit sloppy with the terminology, but the
message still
stands. Even in an emergency, please think about _priorities_. Five
minutes taken to write a notification
I think this needs a little bit of clarifying.
A notification should be written if the downtime is going to be more
extended or if you stop working on it for some amount of time (you
can't do it, you go to bed, or something like that). If you're busy
working on fixing it, that's your first priority and I don't think
anyone wants you to stop prioritizing that. :-)
Wikimedia ops are the same way -- it's the sysadmins first priority to
fix up the techie stuff, that's their job. If someone's not doing
anything at the moment and has some free time, *then* they should make
communicating about the issue a priority. In the meantime, anyone
watching what's going on in #wikimedia-toolserver can share what
they're seeing with confused endusers.
--
Casey Brown
Cbrown1023