On Wed, Aug 17, 2011 at 10:20 AM, Daniel Schwen lists@schwen.de wrote:
Sure, I was a bit sloppy with the terminology, but the message still stands. Even in an emergency, please think about _priorities_. Five minutes taken to write a notification
I think this needs a little bit of clarifying.
A notification should be written if the downtime is going to be more extended or if you stop working on it for some amount of time (you can't do it, you go to bed, or something like that). If you're busy working on fixing it, that's your first priority and I don't think anyone wants you to stop prioritizing that. :-)
Wikimedia ops are the same way -- it's the sysadmins first priority to fix up the techie stuff, that's their job. If someone's not doing anything at the moment and has some free time, *then* they should make communicating about the issue a priority. In the meantime, anyone watching what's going on in #wikimedia-toolserver can share what they're seeing with confused endusers.