On Sun, Jun 29, 2014 at 6:32 AM, Jeremy Baron jeremy@tuxmachine.com wrote:
- maybe we could get mobile people paying attention to OTRS?
(especially because you're already using OTRS for the apps. speaking of apps, do you reply to those tickets at all? I sent a few in myself)
We do read all of them, but responding can be slow/nonexistant sometimes - simply because of a lot of repeats. We are trying to get better at responding though.
They've already informed our roadmap a fair bit, and helped us debug plenty of things.