Hi Jeremy,

i'm a volunteer in MobileFrontend, so i only can talk for myself :D

I already look into MediaWiki Project:Support_desk, so, for me, it would be ok to have a look at other point of contacts, too, if it isn't too much :)

Freundliche Grüße / kind regards Florian

-----Ursprüngliche Nachricht----- Von: mobile-l-bounces@lists.wikimedia.org [mailto:mobile-l-bounces@lists.wikimedia.org] Im Auftrag von Jeremy Baron Gesendet: Sonntag, 29. Juni 2014 03:03 An: mobile-l; Maryana Pinchuk Betreff: [WikimediaMobile] mobile non-app feedback

Hi,

Often mobile tickets need more knowledge of mobile and awareness of the state of things than I can offer. And they often are neglected in tech-issues. (I think more than other kinds of tech issues?)

Are you interested in only MobileFrontend issues or also Vector/Monobook on mobile devices?

Options: * we could forward stuff to mobile-l (sometimes without even bothering to search bugzilla) * we could get a template like we already have for wikitech-l referrals to tell people they should be mailing mobile-l instead * maybe we could get mobile people paying attention to OTRS? (especially because you're already using OTRS for the apps. speaking of apps, do you reply to those tickets at all? I sent a few in myself)

-Jeremy

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On Sun, Jun 29, 2014 at 6:32 AM, Jeremy Baron jeremy@tuxmachine.com wrote:

• maybe we could get mobile people paying attention to OTRS?

(especially because you're already using OTRS for the apps. speaking of apps, do you reply to those tickets at all? I sent a few in myself)

We do read all of them, but responding can be slow/nonexistant sometimes - simply because of a lot of repeats. We are trying to get better at responding though.

They've already informed our roadmap a fair bit, and helped us debug plenty of things.