[Labs-l] ToolLabs back up

[Gerard Meijssen]

Hoi,
That slide points to where the problem is. WMF decides priority for its
personnel. In the case of ops they had a very capable guy from India move
to the USA and thereby reducing support. Yes, Yuvi we love your work as
well and as much. It would be better when WMF takes into account what the
priorities elsewhere are.

I doubt that this will make difference that is why it would be really
beneficial when chapters take an active role. Yes, Labs is better than
Toolserver but it had at least support from Germany.
Thanks,
      GerardM

On 5 February 2015 at 00:36, Bryan White <bgwhite at gmail.com> wrote:

> Well said Gerard!
>
> Unfortunately, this is not a labs only problem.  The entire Tech Ops team
> has the same problem.  The latest quarterly report is not
> pretty.[1]   Slide 12 gives the reasons why Ops is so far behind.[2]
> Essentially, not enough people for too many projects.
>
> Bryan
>
>
> [1]
> https://meta.wikimedia.org/wiki/WMF_Metrics_and_activities_meetings/Quarterly_reviews/Tech_Ops/January_2015
> [2]
> https://upload.wikimedia.org/wikipedia/commons/thumb/a/a6/WMF_TechOps_Q2_2014-15_Quarterly_Review.pdf/page12-800px-WMF_TechOps_Q2_2014-15_Quarterly_Review.pdf.jpg
>
> On Wed, Feb 4, 2015 at 3:35 PM, Gerard Meijssen <gerard.meijssen at gmail.com
> > wrote:
>
>> Hoi,
>> Marc it is not you who are to blame. It is WMF, it is the chapters. As I
>> have indicated quite often, I think Labs staff does its utmost but is
>> understaffed and underresourced.
>> Thanks,
>>      Gerard
>>
>> On 4 February 2015 at 21:30, Marc A. Pelletier <marc at uberbox.org> wrote:
>>
>>> On 15-02-04 03:13 PM, Gerard Meijssen wrote:
>>>
>>>> part of the problem is that staffing does not consider 24*7*7 support
>>>>
>>>
>>> I'd love to offer round-the-clock support, Gerard, but we simply do not
>>> have the staff to do this.  Between the three of us, we cover about 12-14
>>> hours 5 days a week (given timezones); we'd need to more than double our
>>> staff to realistically cover al 168 hours.
>>>
>>> -- Marc
>>>
>>>
>>>
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>>
>>
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>
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