I know of one incident in the past two years that involved OTRS, and at least two others that probably should have been done through OTRS instead of direct emails to a particular sysop. I suspect there have been several more that I don't know about or am not currently recalling. I think it might be a good idea to get this going now so we can try it out while the traffic will probably be low. I'm sure it will be essential eventually.
On 4/15/07, Casey Brown cbrown1023@gmail.com wrote:
Does anyone think that we need an OTRS http://meta.wikimedia.org/wiki/OTRS info queue for our Wikiquote projects? [SNIP] I do not believe that we have a current need for it (we are only the third largest project), but others may think differently. The fact that we did not have a "Contact us" link in our sidebar on the English Wikiquote has come up and we did not really have a good answer for it.