Hello,
On 4/16/07, jeffq(a)computer.org <jeffq(a)computer.org> wrote:
I know of one incident in the past two years that involved OTRS, and at
least two others that probably should have been done through OTRS instead of
direct emails to a particular sysop. I suspect there have been several more
that I don't know about or am not currently recalling. I think it might be a
good idea to get this going now so we can try it out while the traffic will
probably be low. I'm sure it will be essential eventually.
Generally agreed.
- Info-xx is considered as a general inquiry, at least the core people
(Kat and sannse) stated so, but their headers are highly Wikipedia
specific (Wikipedia information team, signature of Wikipedia). It
would be somehow bizarre Wikiquote related complaints are replied
under Wikipedia name. And only Wikiquote admin can deal with
confidential request for deletion etc. Unless there is no plan to
generalize it (and it is unlikely to happen in a foreseeable future),
it seems to me to be better to have another queue, set of project
specified address ... like enwikitionary.
- I don't know the setting of Spanish Wikquote and its real activity.
If Drini can tell us how info-es team treat inquiries even vaguely, it
would be informative. Also, info on Spanish Wikiquote would be helpful
... Drini, could you please give us the URLs? How do Spanish Wikiquote
visitors learn the contact address?
- However if we and our "customers" would like info-xx people to deal
with inquiries aside Wikipedia, what we need to do first would be to
set up a page which clearly lead people to write a mail to
info-xx(a)wikimedia.org. I am not sure if the current English Wikiquote
way works well.
- Casey wondered on IRC if queues for Wikiquote should be divided
into languages or better to be one. I guess language division would be
better, regarding signature with disclaimer and templates. But I would
miss some points.
For getting further insight, I cc this mail to Cary Bass (Bastique) at
Wikimedia, VC and OTRS admin.
--
KIZU Naoko
Wikiquote:
http://wikiquote.org
* habent enim emolumentum in labore suo *