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Hi,
Users were supposed to received an automated mail 28 days before account expiry (which is currently 1 Dec for most users), but due to an issue with the program which sends the mails, they were not sent. The problem has been fixed and users will receive another mail 7 days before expiry, but in the mean time you may wish to run 'acctrenew' on willow now to renew your account.
- river.