[WikiEN-l] Joseph Farah: Another dissatisfied customer

[WJhonson at aol.com]

In a message dated 12/16/2008 12:49:11 AM Pacific Standard Time,  
mbimmler at gmail.com writes:

Yeah  thanks for making my day.... Maybe someone should once give you
some stats  of OTRS's quality queue... it's rather in the region of 1-2
issues per  hour, at the very least.>>


---------------------------------------
That isn't quite the point.
The issue here is *unresolved* BLP issues.
BLP issues that stick around long enough to be actually noticed by the  
public.
 
OTRS isn't always about things we've done *wrong*.  In fact it's  probably 
mainly simply about people complaining, although we've done nothing  wrong.
 
That's quite a different kettle of fish isn't it?  I'm sure there are  many 
subjects of articles, who wish the article said something different from  what 
it does.  But if what it says is actually based on what evidence we  have, and 
is presented fairly and impartially, than that's not really a fault is  it?
 
So the mere presence of many OTRS tickets, doesn't tell us much.
 
What I was referring to, is issues that come *here*, as unresolved, or  
problematic.  Viewing the history of this mailing-list we have very few  *real* 
*substantial* BLP issues.  So the natural conclusion is that the  vast majority 
of OTRS tickets and other BLP issues get resolved in the standard  fashion.
 
So once again, the system is fine, and there is no need for any  change.  
I've yet to see any cogent argument that would lead me to think  otherwise.  Just 
a lot of hoo-hah.
 
Will Johnson
 
 
 
**************Make your life easier with all your friends, email, and 
favorite sites in one place.  Try it now. 
(http://www.aol.com/?optin=new-dp&icid=aolcom40vanity&ncid=emlcntaolcom00000010)