On Tue, Aug 4, 2009 at 11:33 AM, Andrew Garrett<agarrett(a)wikimedia.org> wrote:
This is totally unproductive, unwelcome and
unnecessary. Please go
away if this is the sum of your contribution to this list.
Just because we're volunteers providing a free service doesn't mean we
shouldn't reasonably expect criticism if we take down an essential
service and provide not even the vaguest idea of when it will be back
up after repeated inquiries. I think Russell was entirely in line.
We should make sure to give running estimates of when downtime will
end in these cases, with uncertainty suitably noted. I would have in
this case, except I had and have no idea when the reimport will
finish.
Hopefully this problem will be much reduced with the new spare DB
servers. It's just not feasible to avoid multi-day outages if you
only have one copy of each DB and they're all so large that they take
days to reimport.