[Foundation-l] OTRS

George Herbert george.herbert at gmail.com
Thu Jun 2 21:14:13 UTC 2011

On Thu, Jun 2, 2011 at 1:58 PM, Thomas Morton
<morton.thomas at googlemail.com> wrote:
> The privacy policy does not preclude releasing private emails, and even
> writes in specific exceptions. When raised on en.wiki in relation to
> releasing CheckUser information (in that case linking an IP to an account) I
> thought the response there said it best; that not linking IP's to accounts
> was accepted convention, but nothing precluded a CheckUser using good
> judgement with the data.
> With that said I think a stricter view is taken over OTRS mails.
> Huib's complaints should not be dismissed at all; Beria has a point (though
> I would not have addressed it they way he has done so :S) in that this is
> best dealt with privately.
> Contacting the right person to deal with this is key, though. I have dug
> through the OTRS pages at Meta and nothing leaps out as "a place to raise
> issues".
> Tom
> On 2 June 2011 21:50, Huib Laurens <sterkebak at gmail.com> wrote:
>> Hello,
>> Its a fact that this is the second time this happens, when you take it up
>> to
>> the admins nothing will happen. Because I think this is not something that
>> should go away I take my loss and make this a public descussion. Otherwhise
>> nothing will happen again.
>> Its also a fact freakyfries a user with OTRS access says he told
>> SilverSpoon
>> about it, and I guess that there is a log with everybody that read the
>> ticket.
>> --
>> Kind regards,
>> Huib Laurens
>> WickedWay.nl
>> Webhosting the wicked way.

An appropriate solution is for any of the OTRS people on this list to
take it up on the OTRS mailing list.

I am a mostly inactive OTRS member, but I have (or had) tool access
and am on the mailing list.  I will raise the question on the mailing

The OTRS internal mailing list is members-only, but I will forward
specific complaints or comments related to this incident to that list
if requested.  Please email them directly to me and make sure it's
clear that you're asking for it to go to the ORTS list for discussion
/ followup there.

-george william herbert
george.herbert at gmail.com

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